FAQ
ABOUT THE BLUETIQUE STORE
Welcome! This dedicated store provides custom gear for Best Buy Canada, Best Buy Business, and Geek Squad teams.
To ensure quality and reduce waste, all items are produced on-demand (made-to-order). This means your items are created specifically for you once your order is placed.
ORDER HANDLING & SHIPPING
All merchandise on this site is produced on-demand. Most orders ship within 10 business days of submission.
Please note that your total delivery time consists of production time plus transit time to your destination.
CAN I ORDER ITEMS FOR PERSONAL USE?
Best Buy Canada employees may take advantage of the negotiated pricing for personal
purchases from Bluetique by using their personal credit card at checkout.
HOW DO I PLACE A SPECIAL ORDER?
Can’t find what you’re looking for on www.bluetique.ca for a specific event or initiative?
For questions around special order needs for your next meeting, event, campaign and more, please contact your Procurement department and we’ll do the work for you!
Following are some key questions they will have:
• Best Buy Brand/Department you are with
• General idea of the item(s) you are looking for
• Quantity needed per item
• Budget that's either per item, or overall for the entire project
• Date you need the item(s) delivered on by end of business day
• Location the item(s) will be shipping to
Having these pieces of information assists us in delivering options that meet your needs,
timeline and budget.
WHAT DOES "ALL APPAREL ON THIS SITE IS NOT UNIFORM APPROVED" MEAN FOR
RETAIL AND GEEK SQUAD/AUTOTECH?
Apparel purchased through this site are considered "Lifestyle Apparel" and are not uniform approved. Approved uniforms that are part of the dress code policy are available via myStore or https://www.gotaces.com/
HOW DO I ORDER LARGE QUANTITIES FOR PERSONAL USE?
If you are ordering quantities larger than the quantity price breaks on our site, or quantities that exceed what's available on our site, please contact your Procurement team and they can assist you with your order.
WHY IS MY SHIPPING ADDRESS NOT BEING ACCEPTED?
Our site uses an address validation system to ensure your order arrives correctly. If you’re
having trouble, please check for the following:
- Extra Spaces: Ensure there are no accidental spaces at the end of your street address or city name.
- Correct Formatting: Double-check your house number and postal/zip code.
- Abbreviations: Try using standard abbreviations (e.g., "St" instead of "Street").
HOW DO I CANCEL MY ORDER?
If you need to cancel an order or a specific item, please email our Customer Support team
within 24hrs of purchase at info@bluetique.ca.
To help us process your request quickly, please include:
- Order Number
- Order Date
- Item(s) you wish to cancel
Note: Because our products are produced on-demand, we can only cancel orders that have not yet entered the production phase.
HOW DO I RETURN AN ITEM?
Apparel & Headwear
These items are backed by our 30-Day Satisfaction Guarantee. If your merchandise does not meet your expectations, we accept returns of items that are unused, unworn, and unlaundered within 30 days of receipt.
Shipping: Customers are responsible for return shipping costs.
Refunds: Once received and inspected, a refund will be issued to your original payment method.
Drinkware & Accessories
Because our products are produced on-demand, drinkware and accessories are non-returnable and non-refundable unless they arrive defective. If your item is damaged, please email photos of the defect to the address below.
Ready to start a return?
Please review your size charts and cart carefully before checkout to avoid errors. To begin a return, contact our Customer Support team at info@bluetique.ca.
WHAT HAPPENS IF MY SHIPMENT IS LOST?
The Bluetique Store is not responsible for lost, held or stolen packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping information. If you have a shipment issue, please reach out to the associated carrier..ie [UPS/FedEx] with your tracking info.